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Offshoring and Transnational Management

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ATEXIS Group in Europe

  • ATEXIS France
  • ATEXIS Germany
  • ATEXIS Romania
  • ATEXIS Spain
  • ALTEN India

As an international group, we offer you the benefits and advantages of a multinational project structure. We are located close to our customers and can provide our services in their local languages – two factors which ensure efficient communication. We know that cost efficiency is extremely important, and our nearshore and offshore locations allow us to offer our customers fair and competitive prices.

To guarantee optimal services, ATEXIS has established a highly developed offshoring concept. The basic strategy of this concept is the division of tasks between local and offshore/nearshore teams. At ATEXIS, local teams are available wherever our customers need direct contact to us, and also in the local language if required. Our nearshore office is based in Romania, with our offshore teams located in India.

Projects with an offshore/nearshore component frequently involve one or more local teams that are located in close proximity to our customer – either right on-site or in our own office. This makes communication quick and more efficient and gives our customers access to a designated contact person in the local language. Within the project structure, our local offices are responsible for managing the workload and defining priorities. Our local teams are the intermediaries between the customer and our production teams in India and Romania, and also provide them with training and support. In addition, the local teams perform final quality checks – on a linguistic, technical and general requirements level – before delivery to the customer.

In this kind of international project setup, the offshore and nearshore teams are responsible for the main production of our services, for example the creation of technical texts and illustrations. A uniform organizational structure ensures efficient monitoring by our local teams as well as clear communication with them and between them. Our teams and structures in Romania are highly developed, they can serve as a focal point for customers or projects or can even take the lead at a Group level.

Key Factors of Our Success

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ATEXIS’ success is based on the interplay of a variety of factors. Highly efficient communication is vital to all projects, especially in an international organization. With that in mind, we have established communication channels, involving teams in five countries in different time zones.

A robust quality management system is the basis of the strong, reliable and skillfully-designed processes used at ATEXIS. The combination of good processes and efficient communication results in a clear, stable and well-developed organization both within and between all our offices.

State-of-the-art and secure IT systems ensure that our teams can work on a large scale internationally.

We leverage synergies, manage large volumes and react to changes with flexibility.

The multinational and multidisciplinary project teams at ATEXIS are highly skilled and experienced, leading to excellent results.

The combination of these five factors not only allows us to provide flexible, high-quality services, but also offer them at a competitive price.

Key Factors for Successful International Projects

One key factor for our successful offshore and nearshore cooperation is the organization of the ATEXIS Group both as a whole and at the project level. Project organization at ATEXIS is based on clear responsibilities across all hierarchical levels and positions – from management to the production teams. This means that a project manager is responsible for an entire project, including the operational responsibility for all teams involved. At each location, second level management staff, such as project leaders and department heads, support the project manager. They manage a local team comprised of experienced engineers and technicians. The second level management is responsible for the distribution and management of the local workload and ongoing reporting to the project manager.

Additionally, we use sophisticated and standardized tools at every location to manage all workloads. The data is updated on a weekly, daily or hourly basis depending on the project, which ensures 100% on-time delivery. Our employees are highly trained and skilled in a wide range of technical subjects, allowing flexible workload sharing between the offices and enabling us to cover unplanned, urgent requests from our customers.

In large multinational projects that involve five countries and up to 150 employees, clear and efficient communication is a key factor for success. The proper use of tools, methods and processes is mandatory to make certain that all teams involved are at the same level in terms of information and understanding. In order to reach this high level of communication, everyone involved in the project – from the project manager to the team members – have to be engaged and committed to both the project and the level of communication. To facilitate this, video and online conferencing systems are used within ATEXIS, accompanied by basic communication channels. Centralized databases and project management systems, that can be accessed by all employees involved, complete the toolkit we use to ensure excellent and efficient communication.

Highly experienced technical experts in France, Germany, Romania and Spain guarantee a high level of know-how within the teams through detailed training and daily support. Just as important, they ensure that a reliable quality check is performed on all deliveries in accordance with the customer’s requirements.

A clear project and company organization, linked to an efficient flow of communication, must be supported by a strong, comprehensive and well-designed Quality Management System (QMS). The ATEXIS Quality Management System covers all requirements that are essential for successful multinational projects. It provides tools for the efficient production of high-quality services, including quality assurance plans, process descriptions, production guides and quality checklists. The responsibilities, tasks and duties of each manager and team member are defined through job and functional descriptions.

To support and facilitate the monitoring and measurement of quality and productivity, the QMS supplies an array of dedicated tools and software that allows our management to monitor the key performance indicators (KPIs) in real time. This toolkit is also used to measure the efficiency of our work and processes, which helps us to continuously improve. For example, all of the hours and produced units of all locations are tracked in one tool, letting us create standardized real-time reports for the transparent monitoring of productivity and quality across the entire Group.

All of the work done at the ATEXIS Group is supported by a reliable and highly secure IT system, ensuring constant data transfer, efficient communication, and access to shared databases for all employees of the Group. The data and information provided by our customers are made available to all team members, thus avoiding delays in data transmission and preventing any negative impact on quality and delivery times. We guarantee our customers that all of their security requirements and policies will be complied with.

Examples of Our Transnational Projects

One of our largest transnational projects is the production of the IPC (Illustrated Parts Catalog) for commercial aircrafts. About 150 employees in India and Romania produce related texts and technical illustrations in cooperation with front offices in Germany and France. The front offices handle all of the financial and organizational aspects of the projects and perform quality checks. This approach allows us to provide flexible services, maintain local contact with our customer, and produce high quality results – all at a competitive price.

Another established multinational project focuses on maintenance documentation for a military aircraft. We create texts and illustrations for the maintenance tasks, including system descriptions, maintenance procedures, fault isolation and troubleshooting. The over 40 employees involved in this project are located in the front offices in France, Germany and Spain as well as in our nearshore office in Romania. We worked on this project even through the development phase of the aircraft. During that stage, the project was very multifaceted, and both the aircraft and its maintenance documentation were prone to many changes. Our project organization allowed us to combine direct communication in our customer’s local languages with versatile services and competitive prices.

Following our primary goal of providing our customers with high standards and efficient service, we also entered the automotive industry in 2014, setting up a project dealing with spare parts management. For this project, we have a local front office as the commercial and technical interface with the customer and a back office in Romania that creates and updates spare parts catalogs for trucks.

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